Trace & Access in Devon
If your home insurer needs a hidden water leak found before any repair work begins, that’s trace and access. We locate the source non-invasively and provide a clear, insurance-approved report you can pass straight to your insurer.
- Non-Destructive Detection
- Same-Week Appointments Often Available
- Insurance-Approved Reports
- Over 95% First-Visit Success
What Trace & Access Means for Your Claim
Trace and access is the work of finding a hidden escape of water and reaching it so the leak can be repaired. When a pipe fails beneath a floor, behind a wall or under a screed, the damage is often obvious long before the source is. Most home insurance policies cover this stage of the claim, which is why locating the leak accurately matters so much: the more precisely we pinpoint it, the less needs to be lifted, cut or opened up.
We carry out the detection non-invasively wherever possible, using listening equipment, thermal imaging and tracer methods to follow the water back to its source before anything is disturbed. Once we have located the leak, we produce a clear written report describing the fault, where it sits and how we found it. That report is prepared to the standard insurers expect, so your claims handler has the evidence they need to authorise the repair.
Many homeowners call us when the signs of a hidden leak start to show but the cause is nowhere to be seen. Common symptoms include:
- An unexplained rise in your water bill
- Damp patches or staining on walls, floors or ceilings
- Warm spots on the floor over a leaking heating pipe
- A boiler or heating system that keeps losing pressure
- The sound of running water with no tap in use
How We Find the Leak
Acoustic Detection
Sensitive listening equipment picks up the distinctive sound of water escaping under pressure, letting us trace a hidden pipe leak back to a precise point without lifting a single floorboard first.
Thermal Imaging
A thermal camera reveals the temperature differences a leak creates, highlighting damp tracks behind walls and warm runs from heating pipes so we can map the affected area before any access is needed.
Tracer Gas
A safe trace gas is introduced into the pipework and follows the path of least resistance to the surface, where our detectors confirm the exact escape point. It is ideal for pinpointing the most stubborn, deeply buried leaks.
Why Devon Homeowners Choose Us
- Local to Devon, we know the area and offer same-week appointments often available across the county.
- Minimal disruption, non-destructive detection means far less lifting, cutting and making good.
- Insurance-approved reports, clear written evidence prepared to the standard insurers expect.
- Clear, no-obligation quotes, you know where you stand before we start any work.
Trace & Access Across Devon
We carry out trace and access work right across Devon, from city homes to rural properties. That includes Exeter, Plymouth and Barnstaple, as well as the surrounding towns and villages. We also help homeowners just over the border in Cornwall where it suits.
Trace & Access FAQs
Most UK home insurance policies include trace and access cover, which usually pays towards finding and reaching the leak as well as making good afterwards. Cover and limits vary between policies, so check your wording or ask your insurer. We can’t guarantee a payout, but our reports are prepared to support your claim.
Leak detection is the act of finding the leak. Trace and access is the insurance term covering both finding it and reaching it for repair, plus reinstating any area that had to be opened up. In practice the detection we carry out is the core of any trace and access claim.
Usually not for the detection itself. We locate leaks non-invasively wherever possible, using acoustic, thermal and tracer methods. Pinpointing the source precisely keeps any access for the repair to a minimum, which is better for your home and your claim.
Same-week appointments are often available across Devon and aim to attend promptly, as a hidden leak can cause ongoing damage. When you call, we’ll arrange the earliest convenient visit and confirm what to expect on the day before we arrive.
You receive a clear written report describing the leak, its location and how we identified it, prepared to the standard insurers expect. Your claims handler can use it as the evidence to authorise the repair. We’re happy to answer any follow-up questions they may have.
Related Services
Need a Hidden Leak Found for Your Insurer?
Speak to a Devon leak detection specialist today and ask about a same-week visit where we can.