Devon Leak Detection
Professional Leak Tracing Throughout Devon
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Privacy Policy

Last updated: June 2026

This privacy policy explains how Devon Leak Detection collects, uses and protects the personal information you share with us when you contact us or use our website. We are committed to handling your data responsibly and in line with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Devon Leak Detection provides leak detection services across Devon. For the purposes of data protection law, we are the data controller responsible for your personal information. If you have any questions about this policy or how we handle your data, you can reach us at:

What information we collect

We only collect the information we need to respond to your enquiry and provide our services. This includes:

  • Contact details you give us, your name, email address, phone number and any message or details you submit through our enquiry form, or that you share with us by phone or email.
  • Basic website analytics, anonymised information about how visitors use our website, such as pages viewed and approximate location, gathered through cookies and analytics tools.

We do not collect any special category data, and we never ask for payment card details through the website.

How we use your information

We use the information you provide to:

  • respond to your enquiry and answer your questions;
  • prepare and provide quotes for leak detection work;
  • arrange and carry out appointments, including same-week appointments where available;
  • keep records of the work we have discussed or completed; and
  • improve our website and understand how visitors use it.

Our lawful basis for processing

Under UK GDPR, we rely on the following lawful bases for handling your personal information:

  • Consent, when you submit our enquiry form or contact us, you are consenting to us using your details to reply.
  • Legitimate interests, we have a legitimate interest in responding to enquiries, providing quotes, running our business and maintaining sensible records of our work.

We do not sell your data

We will never sell, rent or trade your personal information to third parties for marketing purposes.

Third parties who help us

We use a small number of trusted service providers to run our business, and they may process your information on our behalf. These include:

  • our website hosting provider, which stores the website and any enquiries submitted through it;
  • our email and enquiry-form provider, which delivers messages you send us; and
  • analytics providers that help us understand website usage.

These providers only process your data on our instructions and are required to keep it secure.

Cookies and analytics

Our website uses cookies and similar technologies to help the site work properly and to collect anonymous usage statistics. Cookies are small text files stored on your device. You can control or delete cookies through your browser settings at any time, although some parts of the site may not work as intended if you disable them.

How long we keep your data

We keep your personal information only for as long as we need it. Enquiry details are generally kept while we are in contact with you and for a reasonable period afterwards, so we can follow up or provide further quotes. Where we have carried out work, we keep relevant records for as long as needed to meet our legal and business obligations, after which they are securely deleted.

Your rights under UK GDPR

You have a number of rights over your personal information, including the right to:

  • request access to the personal data we hold about you;
  • ask us to correct any inaccurate or incomplete information;
  • ask us to erase your personal data where there is no good reason for us to keep it;
  • object to or restrict how we use your information; and
  • withdraw your consent at any time, where we are relying on consent.

To exercise any of these rights, please contact us at hello@devonleakdetection.co.uk and we will respond within the timescales set out in law.

Complaints

If you are unhappy with how we have handled your personal information, we would like the chance to put things right, so please contact us first. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk.

Changes to this policy

We may update this privacy policy from time to time to reflect changes in our practices or the law. Any updates will be posted on this page with a revised date.

How to contact us

If you have any questions about this privacy policy or about how we look after your personal information, please get in touch: